Learn from Discord

When Automation Breaks:
The Discord Outage of 2022

In 2022, Discord experienced a significant outage due to an unexpected Redis migration in Google Cloud. Incident Drill lets your team practice responding to similar cloud infrastructure failures, improving your resilience and reducing downtime.

Discord | 2022 | Outage (Cloud)
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The Problem: Unpredictable Cloud Incidents

Modern cloud infrastructure is complex and often relies on automated processes. However, these automations can sometimes lead to unexpected failures. Being prepared for these situations is critical. Lack of preparation can lead to prolonged outages and damage to user trust.

PREPARE YOUR TEAM

Incident Drill: Practice Makes Perfect

Incident Drill provides realistic incident simulations based on real-world events like the Discord outage. Your team can practice diagnosing, responding to, and resolving similar issues in a safe environment, building confidence and expertise.

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Realistic Cloud Simulations

Experience incidents that mimic real-world cloud failures.

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Team-Based Exercises

Work together to diagnose and resolve incidents as a team.

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Time-boxed Scenarios

Practice under pressure to improve response times.

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Detailed Post-Mortem Analysis

Review your team's performance and identify areas for improvement.

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Curated Incident Library

Access a growing library of incident simulations based on real-world events.

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Customizable Scenarios

Tailor simulations to your specific infrastructure and needs.

WHY TEAMS PRACTICE THIS

Boost Resilience & Reduce Downtime

  • ✓ Improved incident response times
  • ✓ Enhanced team collaboration
  • ✓ Reduced downtime and revenue loss
  • ✓ Increased confidence in handling critical incidents
  • ✓ Better understanding of cloud infrastructure
  • ✓ Proactive identification of potential vulnerabilities
0:00
Google Cloud initiates Redis migration.
0:05
ERROR: Migration fails, causing data corruption.
0:10
Cascading failures begin across Discord API.
0:20
Discord initiates full platform restart.
1:30
SUCCESS: Platform restart complete, service restored.

How It Works

1

Step 1: Incident Briefing

Understand the initial symptoms and scope of the incident.

2

Step 2: Diagnosis & Root Cause

Identify the underlying cause of the outage (Redis migration failure).

3

Step 3: Mitigation & Recovery

Implement solutions to restore service and prevent recurrence.

4

Step 4: Post-Incident Analysis

Document lessons learned and improve future incident response.

EXPLORE MORE

Related Incidents

AWS us-east-1 Outage → Akamai DNS Outage → Amazon Kinesis Outage →

Ready to Level Up Your Incident Response?

Join the Incident Drill waitlist and be among the first to practice handling real-world incidents like the Discord outage. Prepare your team for anything!

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